Job Summary – Meter Data Analyst

The Meter Data Analyst at EPCOR assists in the organization, validation, and useability of water meter reading data. This position provides clarification and support to end users of meter data, and offers assistance to areas such as metering, billing, and customer operations. The role supports EPCOR’s Advanced Metering Infrastructure (AMI) systems and the transition from Automated Meter Reading (AMR) to AMI, including analyzing and diagnosing data integrity gaps, system errors, and providing testing, analysis, and implementation support for system expansion and enhancement. A critical focus of this role is implementing and maintaining data integrity controls related to meter identifiers, and internal system dependencies to ensure reliable and accurate customer information.

Key Responsibilities

• Monitor, troubleshoot, and maintain EPCOR’s multiple AMI systems to ensure reliable day-to-day operations that facilitate billing, water usage research, leak detection, and consumption analysis.
• Support the transition from AMR to AMI by assisting with deployment, integration, and validation activities across different AMI platforms.
• Establish and maintain data integrity controls to ensure accuracy of meter identifiers, account linkages, and internal dependencies across customer information systems.
• Compile and analyze water consumption data to provide actionable insights and support to operations, billing, regulatory, engineering, and other internal departments.
• Provide support to internal customers and departments by answering questions regarding AMI functionality, business processes, and proper use of meter reading equipment.
• Collaborate with software support personnel, meter shops, and field staff regarding account and meter information, testing and installation of records and software, monitoring and identifying malfunctions, and updating and maintaining systems related to customer information.
• Develop, review, and prepare documentation that supports training, manuals, procedures, or processes related to AMI and AMR transition activities.
• Monitor water consumption patterns and/or meter alarms for possible meter tampering, leaks, meter failure, or other anomalies. Assist with coordinating meter investigations, troubleshooting, and system activities with field personnel and supporting departments.
• Engage in other duties as needed that support EPCOR’s Values and help deliver on our Purpose to serve customers and build stronger communities.
• Provide after-hours support as needed.

Education/Experience Requirements

• Bachelor’s Degree Preferred
• Five years of experience with utility metering
• Five years of experience in business data analysis

Key Strengths

• Effective interpersonal, verbal, and written communication skills.
• Ability to use computer software programs (e.g., e-mail, word processing, spreadsheets, project management, Power BI/Power Query).
• Knowledge of data integrity practices including defining requirements, validation, and dependency management across utility systems.
• Basic understanding of water utility operations and utility billing.
• Ability to exercise judgment and plan and carry out responsibilities with minimal direction.
• Ability to work effectively in a collaborative and inclusive work environment.

Preferred Qualifications

• Database management, SQL, Power Query.
• Business Process Improvement
• Continual Improvement Process
• Customer Relationship Management
• Issue Management
• Process Automations
• Regulatory Compliance
• Root Cause Analysis
• AMI/AMR Transition Support
• Multi-System Integration
• Data Integrity Controls (Meter Identifiers & Dependencies)

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in Canada. (A copy of a valid work permit may be required.)

• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.

• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.

• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.

Headquartered in Glendale, EPCOR USA owns, operates and builds water, wastewater and natural gas infrastructure and is among the largest private water utilities in the Southwest and the largest private, regulated utility in Arizona and New Mexico. Today, EPCOR USA provides service to more than 360,000 people in 37 communities and 15 counties across three states. In addition to delivering regulated water and wastewater service to more than 350,000 people in Arizona and New Mexico and wholesale water services to municipalities in the Austin metropolitan area, EPCOR USA delivers natural gas service to customers north of the Houston metropolitan area. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc.

EPCOR USA INC is an equal opportunity employer. We're committed to fostering a respectful, supportive, and inclusive workplace that recognizes and values the unique perspectives, experiences, and backgrounds of all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.